Store policy

[SHIPPING INFORMATION]

  • Handling & packaging orders takes 12-36 hours from time when order is placed.
  • Orders Falling on a Saturday & Sunday Will Be Shipped By Monday morning. 
  • Free shipping is via USPS Priority Mail 2-4days or USPS First class mail 2-5days or UPS ground 2-5 days.
  • standard Free shipping on orders $69 or more to the US states- restrictions may apply on certain items. 
  • Customers pay for shipping on order's $68 and below. 

    [stolen, missing, Or damaged during transit ]

    • We are not responsible!. 
    • If the package was stolen or damaged while being shipped by carrier, only the carrier can assist you with the process of covering back your lost package or replacement value.
    • Please have all the information pertaining to the package ready so you can inform the carrier agent.
    • If you need a tracking number or an invoice to complete any carrier related process, please feel free to contact us and we will be more than happy to provide you with the information required.
    • by checking the box in the cart section I-agree-to-terms. Customer agree and take full responsibility and have been warned to this policy. 

    [In Case of missing/wrong items from packed box during transit]

    • customer shall call and make a claim within 12 hours upon delivery in accordance with the tracking number. 
    • If failed to do so within the set timeframe, iconic barber supply is not responsible for any further action.
    • we will look into our records/pictures to see if the shortage/error happened on our end.
    • if so, we will be happy to assist in a timely manner to solve the issue.
    [**shipping Restrictions apply]
    • on big, heavy, bulky, numbered count items and to the far states on the map. Some items incur an additional delivery charges. Customer will be notified by phone or email about shipping restrictions. IF customer shall agree to cover shipping difference, order will be shipped at customer’s consent. Incase customer disagree to cover shipping difference, order will be cancelled and money refunded to customer.

    [** Delivery]

    • 2-5 Business Days, Factors vary with shipping carriers. we try our best to work fast to get your orders delivered on time.
    • we are not responsible for any delays carriers may cause during transit!.   

    • we are also not responsible for any delays carriers may cause during transit on paid shipping as well. 

    [Shipment stuck in transit and taking a very long time to get here]

    • WE can not do much in these cases but to wait and call the carrier to figure out why the package is stuck and taking too long.
    • if we receive the package back, we will send it back again to the owner with no issues.
    • customers needs to understand that this is something out of our control.
    • we also recommend that the customer make a claim with the carrier as well.

    [stolen, missing, Or damaged during transit shipping]

    • We are not responsible!
    • If the package was stolen or damaged while been shipped by carrier, only the carrier can assist you with the process of covering back your lost package or replacement value.
    • Please have all the information pertaining to the package ready so you can inform the carrier agent.
    • If you need a tracking number or an invoice to complete any carrier related process, please feel free to contact us and we will be more than happy to provide you with the information required.

    [Undeliverable Packages - Return to sender ]

    There will be a 10% restocking fee + any applicable shipping charges for the package returned to us for reasons beyond our control. That is in case customer no longer wants the order. Customer is responsible for shipping charges for re- shipping return to sender package to assigned address on file.

    • Wrong address provided by the customer at the time of check out.
    • No one available to receive the package [ return to sender ].
    • Vacant address.
    • refusal of delivered package.
    • Packages not picked up on time after delivery attempt and/or after delivery attempt notice is left by the carrier.

     

    [WARRANTY, RETURN, EXCHANGE, FINAL SALE & ORDER CANCELATION] 

    FINALE SALE ON:

    • CHEMICALS 
    • LIQUIDS 
    • Gels/waxes
    • CLIPPER/TRIMMER GUARDS 
    • Batteries
    • Chargers
    • AEROSOLS cans
    • CLIPPER/TRIMMER BLADES
    • SCISSORS/SHEARS
    • RAZORS/RAZOR HOLDERS
    • Limited/ special edition tools
    • JACKETS - [ except if size is wrong or defects in stitching etc ] 
    • APRONS - [ except if size is wrong or defects in stitching etc ]
    • VESTS - [ except if size is wrong or defects in stitching etc ]

    [ CLIPPERS/ TRIMMERS/ SHAVERS/ ALL MACHINERY ] 

    **WE offer 14 days warranty on motor and battery ONLY!!.

    **we cover complete failure within the first 14 days of the order date or when you received your order ONLY!!.

    **The manufacturer's limited warranty follows after 14days set period taking care of any imperfections and minor issues. 

     **customers must contact manufacturer --- contact info in footer menu of website under warranty by manufacturer or search in top search bar.

    **No cash refund! Final and firm!

    **No exchange on normal functioning products.

    **Exchanges within 14 days on complete defects/malfunctions/none working. ONLY!!

    **Equal Exchanges on defects are accepted in its original shape [new factory condition, clean, unused, unscratched]

    **If customer wishes to return/exchange an item or request a refund. No refunds on shipping paid by customers when order is first placed. We only refund items ordered. 

    **if customer deems the item not to their liking [ WE ARE NOT RESPONSIBLE !! ]. EXAMPLES BELOW   

    [ -does not cut the way i like ]

    [ -does not zero gap the way i like ]

    [ -does not like the item anymore ] 

    [-does not like the power of item] 

    **in the case a customer wishes to return an item or order due to personal reasons or concerns [ conditions are below] 

    -item or order has to be unopened and unused.

    -return of item or order has to be handled by customer, iconicbarbersupply.com will not handle shipping back to our facilities.    

    ** No return labels provided by iconic barber supply. 

    **returned Shipping cost to be handled by customers, no exceptions! 

     **Orders can be canceled within 4 hours of payment by calling the Store or by Email 

    call us: 727-204-7479 

    Email: contact@iconicbarbersupply.com

    After 4 hours we DO NOT  accept cancellation.

    We don’t cover or withstand:

    dislikes the use, adjustments, modifications, feel, look, color, weight, sound, experience or shape of item sold. Be determined on your purchase! We didn't manufacture these tools, we only retail them.

    Thank you for shopping with iconicbarbersupply.com, 

    We take great pride in our reputation for quality and it is important to us that you are completely satisfied. We handle requests on a case-by-case basis. We stand behind our products and want customers to be satisfied with them. We’ll always do our best to take care of you and help you with your barber needs and wants.

    All requests must be made through Email or phone call. 

    Email: contact@iconicbarbersupply.com

    Main store phone: 727-204-7479

     

    TERMS & CONDITIONS:

    The site may contain text errors, misrepresentations, unmatched pictures, wrong prices, product availability, wrong pictures,  which all subject to change at any time without prior notice at iconic barber supply’s own discretion. We have the right to terminate accounts, stop service, or cancel orders if a customer violates terms, conditions, or commits any harmful actions against iconic barber supply or its subsidiaries. Prices are subject to change without notice. Also, Prices may differ Online vs In-Store. We reserve the right to limit quantities. Some illustrations are for representation only and may not reflect the actual look or size of the product offered.