How can I view the status of my order placed?
- You can click on the My Accounts tab and log into your account.
- This page lists all your orders.
- If you did not create an account you can create one by clicking create account or while on the checkout page.
What will shipping cost me?
- We pay shipping on all orders $69 or more.
- Free shipping via USPS and UPS to the U.S states.
- customers pay for shipping on orders $69 and below.
- COD is not available at the moment.
Can i call and make an order over the phone if I'm experiencing trouble on the site?
- Yes you can call and we will make you a PayPal invoice and sent it over for you to pay and will ship right after.
How quickly my order process?
- We ship orders in the order they are received.
- Occasionally, we receive a large number of orders in a short period of time.
- If this occurs, your package may not ship immediately, we will however work to ship it quickly.
- Orders on Saturday and Sunday get shipped out on Monday.
- Most orders takes 12-36 hours in processing, packing, and finalizing before shipping.
- Exact delivery times to Hawaii, Alaska, Guam, Puerto Rico, american samosa, Northern mariana island, and US Virgin Islands cannot be guaranteed.
How fast should i receive my order and how i can track it?
- you will be emailed a tracking number once label printed and ready to ship.
- Delivery est 3-5 business days.
- factors vary with carriers.
What forms of payment do you accept?
- We gladly accept Visa, Master Card, American Express, Discover, JCB, Diners club via PayPal processing, PayPal & PayPal credit.
How can I contact someone if I have a question?
- You can reach us by calling the main store 727-204-7479
- Monday – Friday 9AM -6PM EST, Saturday AM -3PM Sunday -closed
- You can also email us at firstname.lastname@example.org
Are your products new and genuine?
- We only sell new, genuine products in their original packaging.
Why is my credit card not accepted?
- Billing address HAS to match your address that is associated with your credit card. make sure you enter the right information when paying.
Is it safe to use my credit card?
- Yes!!! We are a Trust Certified E- Store with all the required web security online.
What is the warranty on tools purchased from Iconicbarbersupply.com ?
- WE offer 14 days warranty on motor and battery only.
- In other words, we cover complete failure within the first 14 days from order date.
- Off course, the manufacture limited warranty follow after taking care of any imperfections and minor issues.
- check on the manufacture warranty page in the footer at the bottom.
Shipment stuck in transit and taking a very long time to get here?
- WE can't do much in these cases but to wait and call the carrier to figure out why the package is stuck and taking too long.
- we also recommend that the customer make a claim with the carrier as well.
I Didn’t receive the item - I was out of town, busy ,refused?
- If the package is shipped via UPS, you can track the location of your package. When UPS is unable to deliver to your address, they will send you a postcard so that you can pick it up or request another delivery. However, if they are unable to deliver, they will then send it back to us. And at that time we will then attempt to contact you via email or phone.
- If the package is shipped via USPS, the post office will notify you when your package has arrived. You may need to pick it up at the Post Office or the carrier may deliver it to your address. If they are unable to deliver to you, they should send the package back to us. And at that time we will then attempt to contact you via email or phone.
My package got Lost, stollen, or damaged?
- If the package was lost, stolen, or damaged while been shipped by the carrier, the carrier only can assist you with the process of covering back your lost package by making a claim.
- Please have all the information pertaining to the package ready so you can inform the carrier agent.
My package is missing items?
- customer shall call and make a claim within 12 hours upon delivery in accordance with the tracking number.
- after the 12 hours, we are not responsible.
- we will look into our records and pictures taken to see if the shortage happened on our end.
- if so, we will be happy to ship all missing items right a way with no hesitation.
- USPS Priority Mail : Delivery within 2-4 business days + 12-36 hours to process the order.
- UPS Ground : 3-5 business days +12- 36 hours to process the order.
- All orders require 12-36 hours processing time before shipping.
- Only USPS deliveries will be made on Saturday but not on Sunday.
- Exact delivery times to Hawaii, Alaska, Guam, Puerto Rico and Virgin Island cannot be guaranteed.
- Order tracking: Please wait for 24 to 72 hours after your package has been shipped for tracking to be updated by email.